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HP and its subsidiaries
respect your privacy and are committed to protecting it.
HP provides this Privacy Statement to inform you of our
Privacy Policy and practices and of the choices you can
make about the way your information is collected online
and how that information is used. We've structured our
websites so that, in general, you can visit HP on the
Web without identifying yourself or revealing any
personal information. We make this notice readily
available on our home page and at the bottom of every HP
Web page. Some HP Web pages are
P3P-enabled, which allows you additional control
over your personal information.
HP is a founding sponsor of the Council of Better
Business Bureau's
BBBOnLine Privacy Program, the "gold standard" for
privacy certification. HP privacy practices meet the
requirements of the Privacy Program and we are proud to
display the BBBOnLine Privacy Seal.
HP has also self-certified its privacy
practices as consistent with U.S.-E.U. Safe Harbor
principles: Notice, Choice, Onward Transfer, Access and
Accuracy, Security, and Oversight/Enforcement. More
information about the U.S. Department of Commerce Safe
Harbor Program can be found at
http://www.export.gov/safeharbor/.
How HP uses cookies and Web beacons on
HP.com and in third-party ads:
1. Sites covered by this Privacy
Statement
This Privacy Statement applies to all HP.com-owned
websites and domains, and our wholly owned subsidiaries
("HP websites.") This statement is not applicable to
Presario Online University by Learn2.com, which
maintains its own privacy statement.
Links to non-HP websites
The HP websites may provide links to third-party
websites for your convenience and information. If you
access those links, you will leave the HP website. HP
does not control those sites or their privacy practices,
which may differ from HP's. We do not endorse or make
any representations about third-party websites. The
personal data you choose to give to unrelated third
parties is not covered by the HP Privacy Statement. We
encourage you to review the privacy policy of any
company before submitting your personal information.
Some third-party companies may choose to share their
personal data with HP; that sharing is governed by that
third-party company's privacy policy.
2.
Types of information we collect
This Privacy Statement covers personal information,
non-personal data collection and aggregate reporting.
Personal information
is information that is associated with
your name or personal identity. HP uses personal
information to understand better your needs and
interests and to provide you with better service. Once
you choose to provide us with personal information, you
can be assured it will be used only to support your
customer relationship with HP. We take seriously the
trust you place in us. HP will not sell, rent or lease
your personal information to others.
On some HP websites, you can order products or services,
apply for instant credit, request information, subscribe
to marketing or support materials, register yourself or
your HP products, or apply for a job at HP. The types of
personal information you provide to us on these pages
may include name, address, phone number, e-mail address,
user IDs and passwords, billing and transaction
information, credit card information, contact
preferences, educational and employment background, and
job interest data. If you apply for instant credit, we
will ask you to provide additional information such as
salary, social security number and banking information.
This information will be used by our financial services
providers in determining whether to extend you credit.
To personalize our websites, services or communications
and improve our products and services, we may also ask
you to provide us with information regarding your
personal or professional interests, demographics, and
experiences with our products or services. Providing
this additional information is optional.
HP also provides a Web-based business card e-service,
ecardfile.com. If you choose to use it, you supply
the personal and business contact information of your
choice and can set each element as public or private.
Information you designate as public is available to any
viewer who looks up your card. Ecardfile.com is not a
customer registration service.
Non-personal information
is data about usage and service
operation that is not associated with a specific
personal identity. HP collects and analyzes non-personal
information to evaluate how visitors use the HP
websites.
Non-personal data we collect may include the pages
visited on the HP websites, unique URLs1
visited within HP.com, browser type and IP2
address. Most non-personal data is collected via cookies
or other analysis technologies. HP.com Web pages use
cookies, Web beacons and other technologies for data
analysis and personalization services. HP also places
ads on other websites that may use cookies. To learn
more, read
HP use of cookies and Web beacons.
3. Children's privacy
HP is committed to protecting the privacy needs of
children and we encourage parents and guardians to take
an active role in their children's online activities and
interests. HP does not knowingly collect information
from children under the age of 13 and HP does not target
its websites to children under 13.
4.
How we use your information
HP uses your personal information to
provide you with services and to help us better
understand your needs and interests. Specifically, we
use your information to help you complete a transaction
or order, to communicate with you, to provide service
and support, to update you on services and benefits, to
personalize promotional offers and to personalize some
HP websites. Occasionally we may also use your
information to contact you for market research regarding
HP products or services. We will give you the
opportunity to choose your privacy preferences regarding
such communications (see section 7, "Your privacy
preferences and opting out"). Credit card information is
used only for payment processing and fraud prevention.
Sensitive personal information is collected only to
facilitate our financial service providers' credit
decisions and will be shared with them only with your
permission. Credit card information and sensitive
personal data are not used for any other purpose by our
financial services providers or HP and will not be kept
longer than necessary for providing the services, unless
you ask us to retain your credit card information for
future purchases.
Personal data collected online may also be combined with
information you provide HP through other sources such as
product registration, call centers or public events such
as trade shows or seminars.
Personal data given to HP may be transferred across
state and country borders for the purposes of data
consolidation, storage and simplified customer
information management.
Non-personal data is aggregated for reporting about HP
website usability, performance and effectiveness. It is
used to improve the customer experience, usability and
site content.
5.
Who we share your information with
HP will not sell, rent or lease your personal
information to others. HP will not share your personal
information with third parties except in responding to
your requests for products or services. Your permission
will be requested when you submit your information. HP
shares customer information across HP-owned business
entities and companies working on our behalf, but only
as described above in "How we use your information."
HP contracts with third-party service providers and
suppliers to deliver complete products, services and
customer solutions described in "How we use your
information." Suppliers and service providers are
required to keep confidential the information received
on behalf of HP and may not use it for any purpose other
than to carry out the services they are performing for
HP. These service providers may change or we may
contract with additional service providers to better
accommodate our customers. HP will not share personal
information with any other third parties without your
permission, unless required by law enforcement action,
subpoena, or local law.
HP or its related entities could merge with or be
acquired by another business entity or some or all of
their respective assets could be acquired. If such a
combination or acquisition occurs, HP will make every
reasonable effort to notify you in the event we share
with the merging or acquiring entity some or all of your
personal information to continue serving you.
6.
Your choices
HP gives you the choice of receiving a variety of
information that complements our products and services.
You can subscribe to receive certain product- and
service-specific information and HP-wide marketing
communications. HP-wide communications may include new
product information, special offers, or an invitation to
participate in market research. We give you a choice
regarding delivery of HP-wide communications by postal
mail, e-mail and telephone. You can make or change your
choices at the data collection point or through HP
Passport (HP's proprietary online customer registration
tool, available only in the United States). Please refer
to section 7 for further instructions. We will make
every effort to honor your preferences. This option does
not apply to communications for the purpose of
administering order completion, contracts, support,
product safety warnings or driver updates.
7.
Your privacy preferences and opting out
Non-subscription services
HP will not use your personal information
for a different purpose than the one stated when you
provided your data. Examples of unrelated uses include
sending communications about special offers, product
information, and marketing messages. You can, however,
choose to receive these types of non-subscription
communications by following the instructions below.
In the U.S.:
You can make your choice regarding these
communications by using HP Passport to set your
privacy preferences, which are applicable across all
HP websites.
Outside the U.S.:
Please specify your privacy preferences by writing
to the
HP Privacy Office - be sure to provide your
name, e-mail and postal address in all
correspondence.
Subscription services
To opt-out of receiving communications
you have expressly requested (such as e-mail
newsletters, software updates, etc.), use any of the
following methods:
- Select the e-mail "opt-out" or
"unsubscribe" link, or follow the opt-out
instructions included in each subscription
communication
- Return to the Web page(s) where
you originally registered your preferences and
follow the opt-out instructions
- Write to the
HP Privacy Office - be sure to provide your
name, e-mail and postal address, and relevant
information about your HP subscriptions and
registrations
8. Your information and third-party
companies
Certain HP services are linked with those from unrelated
third-party companies, some which offer you the option
to share with both HP and the third party personal data
you provide. Examples include the ability to register
software products from multiple vendors from a single HP
Web page, to request communications from HP marketing or
solution partners, or to enable order completion through
a reseller. We will not share your personal information
with those third-party companies unless you make that
choice.
9. Access to and accuracy of your
information
HP strives to keep your personal
information accurate. We have implemented technology,
management processes and policies to maintain customer
data accuracy. We will provide you with access to your
information, including making reasonable effort to
provide you with online access and the opportunity to
change your information. To protect your privacy and
security, we will also take reasonable steps to verify
your identity, such as a password and user ID, before
granting access to your data. Certain areas of HP's
websites may limit access to specific individuals
through the use of passwords and other personal
identifiers.
The most effective way to view and change your personal
information is to return to the Web page where you
originally submitted your data and follow the
instructions on that Web page or use HP Passport.
10. Keeping your information secure
HP is committed to protecting the information you
provide us. To prevent unauthorized access or
disclosure, to maintain data accuracy, and to ensure the
appropriate use of the information, HP has in place
appropriate physical and managerial procedures to
safeguard the information we collect.
We use Secure Sockets Layer (SSL) encryption when
collecting or transferring sensitive data such as credit
card information. SSL encryption is designed to make the
information unreadable by anyone but us. This security
measure is working when you see either the symbol of an
unbroken key or closed lock (depending on your browser)
on the bottom of your browser window.
Credit card numbers are used only for processing payment
and are not used for other purposes. As part of
real-time payment processing, HP subscribes to a fraud
management service. This service gives you and HP an
extra level of security to guard against credit card
fraud to protect your financial data.
11. Changes to this Statement
If there are updates to the terms of HP's Online Privacy
Statement, we will post those changes and update the
revision date in this document, so you will always know
what information we collect online, how we use it, and
what choices you have. For material changes to this
Statement, HP will provide notification to affected
customers.
12. Contacting us
We value your opinions. If you have comments or
questions about our privacy policy, please send them to
the
HP Privacy Office or write to us at the following
address:
HP Privacy Mailbox
20555 SH 249
MS 040307
Houston, Texas 77070
A URL (Uniform Resource Locator) is
the global address of documents and other resources on
the World Wide Web.
An IP address is an identifier for a
computer or device on a Transmission Control
Protocol/Internet Protocol (TCP/IP) network, such as the
World Wide Web. Networks use the TCP/IP protocol to
route information based on the IP address of the
destination. In other words, an IP address is a number
that is automatically assigned to your computer whenever
you are surfing the Web, allowing Web servers to locate
and identify your computer. Computers require IP
addresses in order for users to communicate on the
Internet, browse and shop. |
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